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What is patient experience?

Patient experience is understanding what receiving healthcare from our services and staff feels like for our patients, carers and service users. We do this in a number of different ways, including:

Your feedback is vital because it helps us to learn, improve and deliver a high standard of care to all our patients and carers.

What is patient engagement and involvement?

At Leeds Community Healthcare we believe that patient and public engagement is a vital part of the culture of our Trust – one of real and meaningful engagement, where people can make a difference and help to shape the future of our services.

To achieve our vision of delivering the best possible care to every community in Leeds, we work together with our patients, carers, families and members of the public through our own engagement and involvement plans, our Friends of LCH database and city-wide engagement along with our partners.

There are lots of ways you can get involved with Leeds Community Healthcare. You can speak to our services and staff to find out how you can get involved directly with the service you use, or you can sign up to become a Friend of LCH or become a member of our Youth board (up to the age of 19). See more details below.

  • Become a friend of Leeds Community Healthcare 

    We also seek feedback from our main stakeholders, our patients, on how they feel we are performing as a Trust. By becoming a Friend of the Trust, you will have the opportunity to put forward your feedback and suggestions on what we are doing well and what we can improve. You can sign up to become a Friend of LCH by emailing the Patient Experience team.  

  • Young people aged between 14 -19, who are interested in being involved in developing children’s services offered by Leeds Community Healthcare NHS Trust can join our youth board. This is a fantastic opportunity for young people in Leeds to influence key NHS priorities across the city, whilst gaining new skills and a competitive edge for their CVs. 

    Find out more about the youth board by clicking here

The Patient Experience Team can:

  • Provide you with information about community healthcare services
  • Support and advise you as you deal with NHS services
  • Take your feedback - both good and bad - about our services
  • Deal with concerns quickly, advise you about the complaints process
  • Put you in touch with someone who can help you to resolve problems with community healthcare service


Tel: 0113 220 8585
9:30am - 4:30pm, Monday - Friday


1st Floor, Stockdale House,
Headingley Office Park,
Victoria Road,

Alternatively if you have a compliment, comment or complaint about any of our services, or if you can’t find the information you need here, please fill in our contact form

Useful information

Using a camera to monitor care

What to do if you need to speak to someone urgently...